Effective date: 30 October 2026
This page summarises the refund and cancellation terms for TWPC Wedding Professional Membership (USD 9 per month or USD 99 per year, paid in advance). The full terms are in our Vendor Subscription Terms, sections 7 and 9. If anything on this page differs from those Terms, the Vendor Subscription Terms apply.
Digital service – nothing is shipped
TWPC Wedding Professional Membership is a digital subscription service. Nothing is shipped. Your membership begins when payment is confirmed, and you can use your Vendor Dashboard online straight away. Your listing goes live when you complete and save your profile. If you joined with a free-period offer, your membership begins when your card setup is confirmed, and nothing is charged until the free period ends.
How to cancel
- Online: Vendor Dashboard — Membership — Cancel Renewal.
- By email: info@theweddingplanningco.com, with your business name and account email.
We will not require a phone call, sales discussion, explanation or acceptance of a retention offer to complete an online cancellation. If you can’t access your account, contact us and we will give you another reasonable way to verify and process your request. We will confirm your cancellation in a form you can keep.
What happens when you cancel
Cancelling stops future renewal charges. Your listing and paid features continue until the end of the period you have already paid for. After cancelling, you can choose Remove Listing Now to hide your listing sooner; this does not forfeit your remaining paid time or waive any refund rights. A cancellation request we receive before the next renewal charge stops that renewal. There is no cancellation fee.
For example:
- Monthly: if you cancel a monthly membership, you won’t be charged again. You keep access until the end of the month you’ve already paid for.
- Yearly: if you cancel an annual membership partway through, say after six months, you won’t be charged again. You keep access until the end of your 12-month term, and the unused months are not refunded.
Deleting profile content or no longer using the site is not, on its own, a cancellation request. At the end of the paid term, your paid profile is taken offline and access to paid features ends.
Refunds
Except as set out in the Vendor Subscription Terms, your order or applicable law, charges for a subscription period are not refundable just because you cancel renewal, don’t use the service, receive fewer inquiries than expected or remove your profile early.
You are entitled to a refund for:
- duplicate or unauthorised charges;
- a renewal charge processed after you cancelled in time;
- a rejected initial profile (if we reject your initial paid profile before providing the service);
- a material failure by TWPC to provide the paid service;
- the unused prepaid portion if we permanently discontinue your subscription for our convenience, or stop offering the purchased service, and you have not materially breached the Terms;
- any other refund or credit promised in your order or required by law.
How refunds are paid
Approved refunds are made through Airwallex to your original payment method wherever possible, in line with payment-network rules. If that method can’t receive the refund, we will arrange a lawful alternative. How long the credit takes to appear depends on your payment provider and bank.
Billing questions
Please report a suspected billing error promptly to info@theweddingplanningco.com with enough detail to identify the charge. Contacting us is not a condition of using any statutory or payment-provider dispute right.
Contact
The Wedding Planning Corporation, a Delaware corporation (Delaware file number 10228677) – 16192 Coastal Hwy, Lewes, Delaware 19958, United States – info@theweddingplanningco.com – +1 (305) 546-1527.